FAQs
We know that choosing food for your children is an important decision, and parents likely have questions.
Below we have tried to answer your most common questions. We'll keep adding to this, and please do reach out if you have any other questions or concerns.
Help Center
Don't hesitate to Contact Us with any questions!
FAQs
Yes! While we may not be able to meet all dietary needs, we are continuously expanding our menu to offer more options.
Currently, we provide:
Dairy-free options
Vegetarian and some vegan options
Gluten-free options (Please note: Our gluten-free meals are not suitable for those with celiac disease but are safe for those with gluten allergies or sensitivities.)
Nut-free meals
If you have specific dietary concerns, feel free to reach out—we’ll do our best to accommodate!
I live in a condo or need my bag dropped off somewhere other than the front door.
No problem! You can add delivery instructions to your profile on our website, allowing our driver to access your building or leave your bag in a preferred location, such as around the back of the house.
**If your building requires entry access, please provide a backup method in case you’re unavailable to answer the buzzer. (Building manager, neighbor, partner etc.)**
Yes! If you can gather at least five people in your area, we’ll add your location to our delivery route.
⚠️ If someone cancels resulting in less than 5, we’ll notify you that delivery to your area may be discontinued unless another person signs up.
Other options include:
Picking up your order at our location on Yates & Cook.
Choosing an alternate drop-off location, such as a friend’s house.
Please contact us to discuss options!
Simply place your bag outside on Sunday before your delivery. When we drop off your new order, we'll collect the old bag and ice packs.
Our system has a default order set for every delivery day. If you have not placed your order by the cutoff time we will simply use the default for your delivery. You can be confident that you'll get a mix of hot and cold items to provide a great variety and full nutrition for your child's lunches that week!
Your order will be delivered every Sunday, right to your door. Delivery times vary based on your location and our route for the day, but most deliveries occur between 3:00 PM and 7:00 PM. If you add your phone number to your profile, you’ll receive a text message when your food is dropped off.
